Frequently Asked Questions

What makes Maison Fresh different than other cleaning services?

Maison Fresh goes beyond standard cleaning to provide a luxurious experience. Our commitment to excellence, client-centric approach, thoughtfulness, joy, and integrity sets us apart. We use premium eco-friendly products, include a complimentary reed diffuser (home scenting) every 30 days, and offer fresh flowers as an optional upgrade for all services. As a special gift to new clients, we include a handwritten welcome note and cookies on our first visit. Our rates reflect this premium experience, ensuring a safe and healthy environment for your home.

What does eco-friendly cleaning mean and what kinds of products do you use?

Our eco-friendly cleaning approach prioritizes sustainability without compromising on cleanliness. Here’s a glimpse of the eco-friendly products we use to keep your spaces spotless:
  • Kola Eco Cleaning Agents: Plant-based and biodegradable cleaning agents free from harsh chemicals.
  • Reusable Microfiber Cloths: Efficiently capture dirt and dust, reducing waste and environmental impact.
  • Non-Toxic All-Purpose Cleaners: Formulated without harmful ingredients, ideal for a healthier living space.
  • Refillable Cleaning Containers: Minimize plastic waste by refilling bottles with our eco-friendly cleaning solutions.
  • HEPA Vacuum Cleaners: Trap dust, allergens, and pollutants to improve indoor air quality.
  • Energy-Efficient Cleaning Appliances: Reduce our carbon footprint while ensuring optimal performance.
  • Biodegradable Trash Bags: Eco-conscious bags that break down naturally.
  • Water-Saving Practices: Implementing strategic cleaning methods to conserve water.

What do your cleaning services cost?

Our rates reflect the premium experience we offer, including home scenting and the use of premium eco-friendly products. We recommend all new clients start with an initial deep clean to get their home in top shape, although it is not mandatory. We do not offer monthly cleans as regular biweekly or weekly cleaning provides the best results. Get an instant quote and book conveniently online.

How long does it take to clean a typical house?

Cleaning time varies with crew size. For an average 1,800 sq. ft. home, a regular cleaning takes about four hours for one cleaner. For a deep clean, expect eight to ten hours. With two cleaners, the time will be shorter. 

How often should I have my home cleaned?

We usually find that biweekly cleanings are the best fit for most clients. Homes with small children or pets may need weekly cleanings, while a home with a single adult might only need biweekly cleanings. We strongly recommend a deep cleaning at least once a year.

Are you licensed, bonded, and insured?

Yes, we are fully licensed, bonded, and insured for your peace of mind.

Who will come to my home to clean it?

Our trained cleaning specialists are thoroughly vetted and highly trained employees of Maison Fresh. We aim to send the same team member every time so you can build a relationship and they can better understand your home and preferences. All employees undergo background checks and drug testing for your safety.

Can I request the same team member for every cleaning?

To ensure you get your preferred cleaner, schedule multiple recurring cleanings at a time.

Can I request cleaners to come to my home at a specific time?

Our cleanings typically start at 8:30am, 11:30am or 1:30pm, but we are open to adjusting this to fit your needs with enough notice.

What are your cancellation and rescheduling policies?

 If you need to cancel or reschedule, just let us know 48 hours in advance. Cancellations or rescheduling within 24 hours will incur a 50% charge, and same-day changes during business hours, including lockouts, will be charged the full-service cost.

I’m a realtor or property manager - do you offer multi-residential cleaning?

Yes, we do! We love working with realtors, property management companies, and landlords to ensure spaces sparkle and shine. Please contact us for more information on how we can collaborate.

Do you offer anything beyond basic cleaning services?

In addition to cleaning, we offer services like changing linens, laundry, dishwashing, turn-down service, and plant care. Fresh flower bouquets and custom blended scented aromatic sprays are delivered during your cleaning, adding a touch of elegance and luxury to your home.

Can I buy a gift certificate?

Yes, you can gift a cleaning service from our shop.

I love the scented spray and flowers left by my cleaner. Can I order more?

Absolutely! We can bring them to your next cleaning if you select it in our add-on section, or you can order them from our online store.

Can I opt-out of the home scenting and fresh flowers?

We do not offer the option to exclude home scenting, as it is an integral part of our service. However, fresh flowers are optional and can be added on as desired. These special touches are what make Maison Fresh unique and contribute to the luxurious cleaning experience we pride ourselves on.

I have more questions. Who can I talk to?

Reach out to us at hello@maison-fresh.com or call 919-533-9003. We’re here to help!

what service should i start with?

We recommend that all new clients start with a deep clean to ensure the best results, especially if it’s been over a month since your last professional cleaning. However, this is entirely optional.

Explore what’s included in our recurring cleans, deep cleans, and housekeeping services through the links provided. You can also customize your service by adding extra upgrades and service add-ons through your client portal.

First Visit Guidance: We prefer you be home during your first service appointment to show our team around, demonstrate how to access your home, and communicate any special requests or instructions. After the initial visit, you are not required to be present for future appointments. This ensures a smooth and efficient cleaning experience tailored to your preferences.